This policy covers the ILA Infra website, its mobile app and our WhatsApp number. It was last updated on 2 November 2026. We wrote it to be read, so it says plainly what happens to your information.
What we collect
When you just browse. Nothing that identifies you. The site sets no advertising or analytics trackers and no cookies. Your browser keeps a few things on your own device: the homes you saved, your light or dark theme, and, if you sign in, the token that keeps you signed in. Our server sees your IP address with each request; we use it only to stop abuse (for example, limiting how many requests one address can send) and in security logs.
When you make an account. Your name and mobile number, and your email if you give it. You sign in with a code we send on WhatsApp, with Google, or with a password (we keep only a scrambled form of it, never the password itself). If you use Google, Google tells us your name and email.
When you enquire, ask for a callback or book. Your name, mobile number and message, and, if you choose to tell us, your email, when you plan to buy or move, your budget, and the visit or stay dates you ask for.
When you list a property. Your name and mobile number, the property's details and locality, and the photos you upload. Your number is not shown on the listing; buyers reach you through a callback request or our WhatsApp assistant. For rented places, staff may keep the tenant's ID, police verification and the rent agreement in the listing's private document store, as Uttarakhand rules require.
When you message our WhatsApp number. Your WhatsApp number, the name on your WhatsApp profile, and the messages in the chat.
Why we use it
- To answer your enquiry, arrange visits and bookings, and put the right agent or owner in touch with you.
- To check and publish the property you list, and to ask you every 30 days whether it is still available.
- To send you the messages you asked for: sign-in codes, booking and visit updates, and alerts for searches you saved.
- To keep the site safe and working.
We do not sell your information, and we do not use it for advertising.
Who sees it
- Our team and the agent handling your enquiry, and, for an enquiry on a property an owner listed themselves, that owner.
- Meta (WhatsApp), which carries WhatsApp messages and sign-in codes; SMS and email providers, which carry texts and emails; and Hostinger, which hosts the site and our email.
- The AI that answers on WhatsApp. When our WhatsApp assistant is switched on, the text of your message is sent to the model that writes the reply: either one we run ourselves, or Anthropic's Claude. It is used to answer you, not to advertise to you.
- Google, if you sign in with Google. Pages also load fonts from Google Fonts and map tiles from OpenStreetMap, which see your IP address as any website you load from does.
- Authorities, when the law requires it.
How long we keep it
Your account stays until you delete it. Enquiries and listings are kept while they are useful to the business. Booking records are kept as long as accounting law requires. Our backups roll over every 7 days, so deleted information leaves them within a week.
Your choices
- See or correct your details: sign in and open your account, or write to us.
- Delete your account: sign in, open your account (top right), choose Delete my account and type DELETE. Your account, saved homes, saved searches, sign-in sessions and our WhatsApp chat with you are deleted at once. Any listing you posted comes off the site with your name and number removed, and your past enquiries keep only that there was an enquiry, with your name, number and message removed. Booking records stay for the accounts. You can also ask us by email or WhatsApp and we will do it for you.
- Stop WhatsApp messages: send STOP to our WhatsApp number.
- Stop search alerts: open My listings & alerts and choose Stop.
Children
The site is for adults dealing in property. We do not knowingly collect information from anyone under 18.
Contact and complaints
Write to hello@ilainfra.com or WhatsApp +91 86796 06027. Under India's Digital Personal Data Protection Act, 2023, you can ask us what we hold about you, ask us to correct or erase it, and complain to us; if we do not resolve it, you can complain to the Data Protection Board of India.
We will update this page if anything here changes, and change the date at the top.